SupportCandy Usergroups (Company)
$4.99 Free for Members
An add-on for SupportCandy that lets you organize users into groups or companies, with supervisors managing tickets created by group members.
| Version | 3.2.7 |
|---|---|
| Last Updated | September 29, 2026 |
| File Size | 106.3 KB |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
SupportCandy Usergroups (Company) is an add-on for the SupportCandy helpdesk plugin. It lets you create groups of users or companies so that a supervisor can manage all tickets created by the group members. You can also store extra company details in custom fields and filter tickets by group in the ticket list.
Key Features
- User and company groups – Create groups of users or companies so tickets can be tied to the organization they came from.
- Supervisor ticket management – Supervisors can oversee and manage the tickets that members of their group create.
- Member ticket choices – If allowed, members can choose to open a private ticket or pick which usergroup the ticket belongs to.
- Agent group changes – Agents can change the usergroup a ticket is assigned to when permitted.
- Custom usergroup fields – Add custom fields to a usergroup to hold details such as phone numbers, addresses, or websites.
- Ticket list filtering – Show usergroups in the ticket list and filter tickets by usergroup for easier visibility.
Who Is It For
This add-on is for businesses and support teams using the SupportCandy helpdesk plugin that handle multiple clients or a large customer base. It suits organizations where employees of a company or group submit tickets and a supervisor needs to manage them.
