SupportCandy Service Level Agreements (SLA)
$4.99 Free for Members
SupportCandy SLA is a WordPress add-on that calculates response and resolution deadlines for support tickets using pre-set SLA policies, and can email recipients when a deadline is missed.
| Version | 3.2.3 |
|---|---|
| Last Updated | September 29, 2026 |
| File Size | 111.1 KB |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
SupportCandy Service Level Agreements (SLA) is an add-on for SupportCandy that applies time-based deadlines to support tickets. Administrators define SLA policies, and the plugin works out and displays the SLA time for each ticket. It can also send email notifications for the "Out of SLA" event when a deadline is missed.
Key Features
- Automatic SLA Time – The add-on works out the SLA time for a ticket and shows it automatically, based on the policies you have set up.
- SLA Policies – You define policies as a set of conditions plus a time, and when a policy applies, its time becomes the ticket's SLA time.
- Policy Matching On Changes – Each time a ticket is modified, the plugin checks all SLA policies and applies the closest possible one among those that match.
- Out of SLA Emails – You can enable ticket notifications for the "Out of SLA" event so that email notifications go to recipients if the deadline is missed.
- Deadline Calculation – The plugin determines the response and resolution deadlines for each support ticket, so this does not have to be done by hand.
- Customizable Policies – SLA policies can be tailored by defining different rules based on ticket types or priorities.
- SLA Reporting – Reports can be generated to analyze SLA compliance and spot areas of the support process that need improvement.
Who Is It For
This add-on is for teams already using SupportCandy to handle customer support tickets and who need to track response and resolution deadlines. It suits administrators who want to set SLA policies per ticket type or priority and be alerted when a deadline is missed.
