SupportCandy Productivity Suite
$4.99 Free for Members
SupportCandy Productivity Suite is an add-on that adds ticket merging, checklists, templates, personal to-do lists, pinned tickets and silent closing to SupportCandy.
| Version | 3.0.9 |
|---|---|
| Last Updated | September 27, 2026 |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
SupportCandy Productivity Suite is a WordPress plugin that extends SupportCandy with tools for handling tickets more efficiently. It lets agents merge tickets, work through checklists, use predefined ticket templates, keep personal to-do lists, pin important tickets and close tickets without notifying the customer.
Key Features
- Merge Tickets – Agents can combine several tickets belonging to the same user into one, and a note is added to both tickets to record the merge.
- Checklists – Admins create checklists and assign them to tickets, and agents tick off each task as they complete it.
- Ticket Templates – Admins predefine values for ticket fields so users can submit tickets with consistent information more quickly.
- To-Do List – Each agent can build a personal to-do list for a ticket to organise their own workflow and prioritise tasks.
- Pin Tickets – Agents can pin a ticket so it stays at the top of the ticket list no matter how the list is sorted.
- Close Tickets Silently – Agents can close a ticket without sending any notification to the customer.
Who Is It For
This add-on is for support teams already using the SupportCandy plugin who want to organise and speed up their ticket handling. It suits admins who set up checklists and templates, and agents who manage their own ticket workload.
