SupportCandy Satisfaction Survey
$4.99 Free for Members
SupportCandy Satisfaction Survey collects customer feedback and ratings for each support ticket you close, so you can measure and improve your support quality.
| Version | 3.2.8 |
|---|---|
| Last Updated | September 29, 2026 |
| File Size | 137.1 KB |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
SupportCandy Satisfaction Survey is a WordPress plugin that gathers customer feedback and ratings for every ticket you close. Administrators schedule survey emails after a set number of days, and customers rate their experience and can leave optional comments. Feedback is tracked in a dedicated admin menu and shown on individual tickets.
Key Features
- Automated Survey Emails – Survey emails go out to customers a set number of days after their ticket is closed.
- Customizable Ratings – You can add, change, or remove the rating options customers choose from.
- Confirmation Text Per Rating – Each rating can have its own confirmation message shown after feedback is submitted.
- Customer Feedback Menu – A dedicated admin menu lists all collected feedback and lets you filter it by rating.
- Feedback On Ticket – The rating and feedback for a ticket appear in that ticket's widget.
- Filter Tickets By Rating – You can narrow the ticket list down using the rating a customer gave.
- Survey On Ticket Close – When enabled, the survey window opens as soon as the customer closes the ticket.
Who Is It For
This plugin is for WordPress support teams using the SupportCandy ticketing system who want to collect and review customer satisfaction. It suits teams handling many tickets that need ongoing insight into how customers rate their support and agents.
