SupportCandy Easy Digital Downloads
$4.99 Free for Members
An add-on that connects Easy Digital Downloads with SupportCandy, letting customers pick a product or order in the ticket form and letting agents see order details inside the ticket.
| Version | 3.1.8 |
|---|---|
| Last Updated | September 27, 2026 |
| File Size | 80.8 KB |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
SupportCandy Easy Digital Downloads is an add-on that brings Easy Digital Downloads into SupportCandy. Customers can choose a product or order while creating a ticket, and agents can view the customer's order details within the ticket itself.
Key Features
- Product and order selection – Customers can pick the product or order their ticket is about directly in the ticket form.
- Agent order visibility – Support agents can open the customer's order details from inside the ticket.
- EDD custom field types – Two new field types, EDD Product and EDD Order, let you build custom fields for these purchases.
- Get Help button – On the purchase history page customers get a button that opens the support page with the order already selected in the form.
- Order history in ticket – Agents can read order history and total spent without leaving the ticket.
Who Is It For
This add-on suits stores that sell digital products through Easy Digital Downloads and handle customer questions with SupportCandy, since it ties each ticket to the buyer's actual purchases.
