SupportCandy Canned Reply
$4.99 Free for Members
SupportCandy Canned Reply lets agents save frequently used responses and insert them into tickets in a few clicks. Replies can use macros and be organized for quick searching.
| Version | 3.1.6 |
|---|---|
| Last Updated | September 27, 2026 |
| File Size | 86.1 KB |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
SupportCandy Canned Reply is an add-on for the SupportCandy helpdesk plugin. It lets agents save replies they use often and reuse them later in just a few clicks. Saved replies can include macros, and administrators can make some replies available to the whole team.
Key Features
- Save and reuse replies – Agents can store as many responses as they need and bring them back into tickets whenever a similar question comes up.
- Macros in replies – Saved responses can contain macros, so the text can be adjusted when it is inserted.
- Private and public replies – A reply an agent saves is private to that agent, while administrators can create public canned responses that every agent can access.
Who Is It For
This add-on is for support teams already using the SupportCandy helpdesk plugin who want agents to answer common questions faster. It suits agents handling repetitive inquiries and administrators who want to share standard responses across the team.
