SupportCandy WooCommerce
$4.99 Free for Members
SupportCandy WooCommerce links the SupportCandy helpdesk to your store, letting customers pick an order or product in the ticket form and giving agents order details inside the ticket.
| Version | 3.2.6 |
|---|---|
| Last Updated | September 28, 2026 |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
This add-on connects the SupportCandy helpdesk plugin with WooCommerce. Customers can choose the product or order they need help with when submitting a ticket, and support agents can view that customer's order information from within the ticket.
Key Features
- Order and product fields – Two custom field types let you add order and product selection fields to your ticket form.
- Customer order selection – Ticket creators can pick the specific product or order their request is about.
- Help button on orders – Each order in the customer's order list has a Help button that opens the ticket form with that order already selected.
- Help button on products – Product pages also carry a Help button that carries the product into the ticket form.
- Support tab on dashboard – You can turn on a support tab in the WooCommerce dashboard so customers see their tickets there.
- Ticket from order screen – Shop managers and administrators can open a new ticket from the backend order screen.
- Order history for agents – Agents can review the customer's order history and total spent without leaving the ticket.
- Subscription details – Agents can also see WooCommerce subscription information inside the ticket.
Who Is It For
This add-on is for WooCommerce store owners and support teams already using the SupportCandy helpdesk plugin. It suits shops that want customer tickets tied to real orders and products, so agents can answer with the purchase context in front of them.
