TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
$4.99 Free for Members
TotalDesk is a WordPress plugin that brings helpdesk tickets, live chat, a knowledge base, and notifications together for customer support.
| Version | 1.8.1 |
|---|---|
| Last Updated | June 25, 2024 |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
TotalDesk is a WordPress plugin for handling customer support in one place. It combines helpdesk tickets, live chat, a knowledge base, and a notification system. Support teams can manage tickets, chat in real time, offer self-service articles, and send email or desktop notifications.
Key Features
- Helpdesk Ticket Management – Support requests are handled as tickets so your team can track and manage customer issues.
- Real-Time Live Chat – Visitors can chat with support staff in real time instead of waiting on email.
- Self-Service Knowledge Base – A knowledge base lets customers find answers on their own before contacting support.
- Email and Desktop Notifications – Notifications are sent by email and on the desktop to keep staff aware of support activity.
- Notification System – A notification system is included alongside the helpdesk, chat, and knowledge base tools.
Who Is It For
This plugin is for WordPress site owners and support teams that want to run customer service directly from their site. It suits businesses handling support requests through tickets, live chat, and self-service articles.
