SupportCandy Knowledgebase Integrations
$4.99 Free for Members
SupportCandy Knowledgebase Integrations lets support agents search knowledgebase articles and insert them into ticket replies without leaving the ticket screen.
| Version | 3.1.1 |
|---|---|
| Last Updated | September 27, 2026 |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
This add-on connects SupportCandy with a range of popular WordPress knowledgebase plugins. Agents open the knowledgebase link under the reply form, search for a topic, and then insert either the link or the content of that topic into their reply. It is meant to help support teams answer with information that is already published on the site.
Key Features
- Insert Articles In Replies – Agents can place a knowledgebase article's link or its content straight into the ticket reply they are writing.
- Multiple Knowledgebase Plugins – The add-on works with a list of well-known WordPress knowledgebase plugins rather than a single one.
- Search From Ticket Screen – Searching happens inside the ticket interface, so agents do not have to leave the reply they are working on.
Who Is It For
Support teams running SupportCandy who already publish help content through a WordPress knowledgebase plugin and want agents to reuse that content while answering tickets.
