SupportCandy Automatic Close Tickets
$4.99 Free for Members
An add-on for SupportCandy that closes support tickets automatically after a set number of days without a customer reply, and emails the customer warnings beforehand.
| Version | 3.1.2 |
|---|---|
| Last Updated | September 27, 2026 |
| File Size | 56.5 KB |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
SupportCandy Automatic Close Tickets is an add-on for the SupportCandy helpdesk plugin. It closes tickets on its own once a set number of days pass without customer activity, and it can send warning emails to the customer before that happens. Administrators decide the inactivity period, which ticket statuses are affected, and how many warnings go out.
Key Features
- Automatic Ticket Closure – Tickets are closed on their own once the configured period of customer inactivity has passed.
- Configurable Inactivity Period – The administrator chooses how many days without activity must pass before a ticket is closed.
- Status Selection – You pick which ticket statuses the automatic closure should apply to.
- Warning Email Notifications – Multiple warning emails can be scheduled to reach the customer before the ticket closes.
- Closure After No Reply – If the customer stays silent after the warnings, the ticket is closed after the set inactivity period.
Who Is It For
This add-on is for support teams already running the SupportCandy helpdesk plugin who handle a high volume of tickets and want inactive ones cleared from the queue without manual follow-up.
