WooCommerce Freshdesk
$4.99 Free for Members
Connect your WooCommerce store to Freshdesk so customers can open and track support tickets from their account page, while you manage requests inside WordPress.
| Version | 1.4.1 |
|---|---|
| Last Updated | May 6, 2026 |
| Type | WordPress Plugin |
| License | GPL v2 or later |
| Live Demo | View demo → |
100% GPL · Original files · Unlimited sites
- Original, unmodified files — delivered exactly as distributed by the developer
- GPL licensed — use it on unlimited websites, personal or client
- Free updates — new versions appear here as soon as they are released
- Verified downloads — every file is integrity-checked (SHA-256) before release
Distributed under the GNU General Public License. Not affiliated with the original developer; official support, license keys and developer-hosted services (such as one-click updates) are available only from the developer.
Secure checkout with PayPal · GPL licensed · Instant download
Description
Freshdesk Integration for WooCommerce links a WooCommerce store with a Freshdesk help desk account. Customers can raise and follow tickets from their My Account screen, and store owners can create tickets from the WordPress admin. Products can also be tied to Freshdesk forum and solution centre categories.
Key Features
- Customer ticket creation – Shoppers can start a support ticket tied to one of their orders without leaving the store.
- Tickets in My Account – Active tickets are listed on the customer's My Account page so they can follow progress there.
- Admin ticket creation – Store staff can open a new ticket while looking at an order in the WordPress admin.
- Tickets from comments – A ticket can be started from a blog post comment directly in the WordPress admin.
- Product category sync – A product can be linked to a forum category and a solution category in Freshdesk.
- Forum and solution categories – Forum and solution centre categories can be created for each WooCommerce product.
- Freshdesk account required – The extension works with an existing Freshdesk help desk account rather than replacing it.
Who Is It For
This plugin is for WooCommerce store owners who already run a Freshdesk help desk and want support requests handled alongside their store. It suits shops that deal with order-related questions and want customers to raise and follow tickets from their account area.
